All orders are dispatched using the courier services of DHL Express (International) and Royal Mail Recorded Delivery (UK).
For UK purchases below £250, a nominal shipping fee of £6 will be applied for recorded delivery. Enjoy FREE recorded shipping on overs over £250 to the UK.
For all international purchases below $599, a nominal shipping fee of $19.95 is applicable. Enjoy FREE shipping for orders valued at $599 or above.
While DHL Express and Royal Mail is renowned for their efficient delivery services internationally and nationally, please note that once your order is dispatched, we cannot be held responsible for any loss or damage that may occur during transit.
Return Policy
Oud is profoundly personal, and ensuring its purity and integrity is paramount. We would not send a premium bottle of oud that has been previously handled, opened, or even used by other customers. Therefore, we regret to inform that we cannot accept returns on any of our products. This policy ensures that every customer receives a product of uncompromised quality. Also, we cannot cancel an order once it has been dispatched.
Customs and Import Taxes
At Sulaym we diligently adhere to all international regulations to facilitate the swift and secure delivery of your orders. However, shipping policies are subject to change, and on the off chance your order requires clearance processing, our team is available to assist with necessary documentation and support.
Please be advised that in case of clearance, a nominal clearance processing fee may be charged by the courier. Additionally, your parcel might be subject to local import taxes, which will be collected directly by the courier or agency from the customer.